Online Doctor Hotline

HealthcareOne™ ULTRA allows our members to have access to board certified, experienced physicians to consult with them about health care. The Online Doctor Hotline provides personal advice, suggests treatment alternatives, links to websites, provides patient information from other sources or refers you to other specialists - all accessible by computer anywhere in the world.

eDocAmerica^SM is the largest third-party provider of physician-consumer online communications providing unlimited access to physicians for routine medical questions and information.

Your Benefits

• 24/7 web-based access to board certified physicians
• 24/7 web-based access to psychologists
• Health risk accessments for monitoring your health
• Searchable online medical library
• No co-pay; ready when you are
• Weekly health tips
• Helps participants save by avoiding unecessary office visits
• Online Health Encyclopedia contains 240 health videos

eDocAmerica can help toward enabling you to provide better self care, to lead a healthier life and to visit your physician only when necessary. Medical problems can often be managed witht the tools available on eDocAmerica's website. Services eDocAmerica can provide inlcude: medical information from a board certified physician and educational material about medical conditions that concern you or your family members. eDocAmerica's physician responses are authorative and are made within 24 hours from the time of the request with most responses arriving in three to four hours. Problems that require a more rapid response should be managed by a visit to your physician or an emergency facility.

Frequently Asked Questions:

Q Are there restrictions on how many times I can use the eDocAmerica service?
A No, you have unlimited access for you and your immediate family.

Q Are there any limitations on the types of questions I can ask?
A There are no limits on the types of questions you may submit.The responding physician will let you know if a particular question is beyond what can or should be addressed through eDocAmerica.

Q Can I use this service from any computer and location?
A You can access eDocAmerica's website from any computer with Internet access. Because your information is maintained on eDocAmerica's secure server, it is always confidential, and is never downloaded onto the computer you use to access the eDocAmerica website, you never have to worry about others seeing your information after you've logged off.

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